常見問題 FAQ
訂購與付款 / Ordering & Payment
提供哪些付款方式？/ What payment methods do you accept?
我們接受信用卡（Visa / Master / JCB）、ATM 轉帳、超商代碼、貨到付款（限部分商品與運送方式）。所有交易透過綠界 ECPay 加密處理，安全有保障。
We accept credit cards (Visa / Master / JCB), ATM transfer, convenience store payment, and cash on delivery (limited items and shipping methods). All transactions are encrypted via ECPay.
可以開立發票嗎？/ Can I get an invoice?
結帳時可選擇發票類型：個人電子發票（會 email 給你）、捐贈發票、公司用統編三聯式發票。
At checkout you can choose: personal e-invoice (emailed), donation invoice, or company invoice with tax ID.
預購商品何時付款？/ When do I pay for pre-order items?
預購商品需於下單時全額付款，到貨後立即出貨。如需取消，請於到貨前 7 日聯繫客服辦理退款。
Pre-order items require full payment at checkout. They ship as soon as they arrive. To cancel, contact customer service at least 7 days before arrival.
運送與物流 / Shipping
運費怎麼算？/ How is shipping calculated?
國內運送依您選擇的方式收費，滿一定金額免運。國際運送以順豐 ShipAny 系統實時計算。詳情請見「運送說明」頁面。
Domestic shipping fees vary by method, with free shipping over a certain amount. International shipping is calculated real-time via SF Express. See "Shipping Policy" for details.
多久會出貨？/ How long until shipping?
現貨商品付款確認後 1-2 個工作天出貨。預購商品依預定到貨日為準。
In-stock items ship within 1-2 business days after payment. Pre-order items ship per the announced arrival date.
可以指定送貨時間嗎？/ Can I specify a delivery time?
宅配可備註「上午 / 下午 / 晚上」時段，但以實際派送為準。
Home delivery accepts time slot preference, but actual delivery is determined by the carrier.
退換貨與保固 / Returns & Warranty
商品收到不滿意可以退貨嗎？/ Can I return if I'm not satisfied?
依消費者保護法，商品到貨 7 日內（含假日）可申請鑑賞退貨，商品須完整無使用痕跡並保留全部包裝與配件。安全帽、貼身衣物（內衣、保暖底層）一經拆封不予退換。
Per Taiwan Consumer Protection Law, you may request a return within 7 days of delivery. Items must be unused with all original packaging. Helmets and intimate apparel cannot be returned once opened.
商品故障怎麼辦？/ What if my item is defective?
原廠保固期內請提供購買證明（訂單編號）與故障描述照片，我們會協助送修。SHOEI、ARAI 等品牌依原廠保固規範處理。
Within warranty, provide order number and defect photos. We coordinate with brand service centers per manufacturer warranty terms.
怎麼換尺寸？/ How do I exchange sizes?
7 日內可換貨，差價多退少補，運費由買方負擔退回，我方寄出新尺寸免運。
Size exchange available within 7 days. Price difference refunded or charged. Buyer covers return shipping; we cover the new shipment.
預購機制 / Pre-Orders
預購怎麼運作？/ How do pre-orders work?
我們會在「預購情報」blog 發布預購開放訊息，包含預計到貨日、優惠、限量資訊。下單時全額付款，到貨後依下單順序出貨。
We publish pre-order announcements in the "Pre-Orders" blog with arrival date, special offers, and quantity limits. Pay in full at checkout; items ship in order received once stock arrives.
預購會延期嗎？/ Can pre-orders be delayed?
國際物流偶有延誤可能，若有重大延期我們會主動透過 LINE / Email 通知。
International logistics may occasionally cause delays. We will proactively notify via LINE / email if significant delays occur.
會員與帳戶 / Account
需要註冊會員才能購物嗎？/ Do I need an account to shop?
不需要，可直接以訪客結帳。但註冊會員可享：訂單追蹤、回購便利、會員專屬優惠。
No, guest checkout is supported. Members enjoy order tracking, faster repeat purchases, and member-only promotions.
忘記密碼怎麼辦？/ Forgot password?
在登入頁面點選「忘記密碼」，系統會 email 重設連結至註冊信箱。
Click "Forgot password" on login page; we'll email a reset link.
門市與服務 / Stores & Service
有實體店嗎？/ Do you have physical stores?
桃園門市目前營運中，詳細地址、營業時間請見「聯絡我們」。
Our Taoyuan store is currently open. See "Contact Us" for address and hours.
可以到店試戴試穿嗎？/ Can I try items in store?
當然！門市同仁都是真正的騎士，可協助試戴安全帽、試穿防摔裝備，依你的騎乘需求推薦最適合的款式。建議先電話 / LINE 預約。
Yes! Our staff are riders themselves and help with helmet fitting and gear selection based on your riding style. Calling / LINE-ing ahead recommended.
可以幫我訂沒看到的款式嗎？/ Can you order items not listed?
部分代理品牌可協助詢價代訂，請透過 LINE @motomarket 與我們聯繫，告知品牌、型號、尺寸與顏色。
For brands we carry, we can quote and order custom items. Contact us via LINE @motomarket with brand, model, size, and color.
聯繫我們 / Contact Us
LINE：@motomarket（最快回應）
Email / 電話：請見「聯絡我們」頁面
客服時間：請見「聯絡我們」頁面
